Returns and Refund Policy for VistaCraft Home LLC
We want you to love everything you purchase from VistaCraft Home LLC. If you are not completely satisfied with your order, we offer a flexible return and refund policy to ensure your satisfaction.
1. Return Eligibility
- Return Window: You have 30 days from the date of delivery to request a return.
- Condition of Items: Returned items must be in their original, unused condition with all packaging intact. Products that have been used, damaged, or altered are not eligible for return.
- Non-Returnable Items: Certain items, such as custom-made products and sale items, may not be eligible for return.
2. How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at support@vistacraft.shop. Provide your order number and reason for the return.
- Return Authorization: Once we receive your return request, we will provide you with instructions on how to return the item(s).
3. Refunds
- Refund Processing: Once we receive your returned item(s), we will process your refund within 7-10 business days.
- Refund Method: Refunds will be issued to the original payment method. If the original payment method is no longer valid, please contact our support team for further assistance.
4. Return Shipping Costs
- Customer Responsibility: Unless the return is due to an error on our part (such as receiving a defective or incorrect item), the customer is responsible for return shipping costs.
- Free Return Shipping: If the return is due to our error, we will provide a prepaid return label for you.
5. Exchanges
- Exchanges: If you would like to exchange an item for a different size, color, or product, please contact us at support@vistacraft.shop. In most cases, we ask that you return the original item and place a new order for the replacement.
6. Damaged or Defective Items
- Immediate Notification: If your item arrives damaged or defective, please contact us immediately. We may request photos of the damage to process your return or replacement.
- Resolution: We will either send you a replacement item or issue a full refund based on your preference.
